Identity verification protects you as much as it protects the bank. Here's exactly what the process involves.
When you open an account, we ask for a clear photo of yourself and a government-issued ID (passport, driver's license, or national ID card). This is standard identity verification used by banks everywhere, sometimes called KYC ("know your customer").
Your documents are encrypted the moment they're uploaded and stored separately from the rest of the website — they're never placed anywhere a web browser could stumble onto them. Only a verification reviewer can open them, and every time a document is viewed, that access is permanently logged: who looked at it and when.
A reviewer checks that your documents are legible, current, and consistent with the information on your application. Most reviews are completed within one business day. You'll get an email the moment a decision is made — if anything needs a closer look, we'll let you know what to do.
Until your documents are approved, your account exists but stays in a pending state — you can log in and see your application status, but transfers and other money movement are enabled only once verification is complete.
